Friday , December 2 2022

Zafer Merhi Mourad


Senior Sales Executive

United Arab Emirates


Address: Dubai, U.A.E. Cell #: +971 50 5008906
Email:[email protected]

Date of Birth: 18th April 1980
Marital Status: Married Visa Status: Cancelled Visa
Nationality: Palestinian – Lebanese License: Valid U.A.E Driving License

Career Objective:

Seeking to secure a challenging and responsible position in a highly developed marketing environment by working on cutting edge technologies where I can effectively utilize and enhance my acquired knowledge and experience at the optimum towards team oriented services while making a positive contribution in achieving the organizational goals.

Profile Summary:

A seasoned sales professional with more than 15 years of experience in the field of Sales and Marketing. I have worked in a diverse range of companies including Retail, FMCG, Couture and Jewelry. Have a proven record of excelling and generating business for the betterment and growth of my companies. Currently, I’m seeking a new challenging role which enables me to use the fullest of my potential and knowledge to excel and advance in my professional career.

Professional Skills & Expertise:

Strong Communication skills, Strong work ethics, Result oriented, Adaptability, Focus on customer satisfaction, Problem-solving, Multi-tasking, Team Player, Self-starter, Self-confident, Integrity

IT Expertise:

Microsoft Office, Software Expertise – Microsoft Dynamics (POS Module)

Professional Qualifications:

• Lebanese Brevet, Economic section
Italian School of Lebanon
Tripoli, Lebanon

• American Lebanese Language Center (ALLC)

Trainings/ Workshop:

• GIA, basic training
Full knowledge on types of Diamonds and gems
• Watches, basic training
Workshop on different brands

Professional Experience: (15 Years in Total)

Levant Jewellery & watches, Dubai (May 2018 – July 11, 2019 End of Contract)
Job Role: Senior Sales Executive

Locations work for:
Dubai Mall, Atlantis Hotel, Al Qasr Hotel, Four Season Hotel, Zabeel Hotel, Mina Salem

Jewellery brands:
For watches:
Sarcar, Rebellion, U-Boat, DEWITT, Maurice Lacroix, Haysek, Quinting
For Jewellery:
Stephen Webster, Sartoro, Carrera Y Carrera, Zancan, Shamballa, Palmiro, Loree Rodken, Schoeffel,
Anna Cammilli, Aron Basha

• Displays the product at the counter for customer’s view
• Inside retail of gem stones and diamonds
• Assist and listen to customers needs and gives proper information on the jewelry
• Helps the customer to make the right decision upon choosing the desired jewelry
• Achieve the goals set by the company.
• Maintain the cleanliness of the products.
• Safekeeping of the jewelries
• Dealing with VIP and prospective clients to meet their expectations.

LEVANT Couture, Dubai (June 2015 – May 2018)
Job Role: Senior Sales Executive

Locations work for:
Atlantis Hotel: October 2016 – May 2018
Four Seasons Hotel: March 2016 – October 2016
Sofitel Hotel: September 2015 – March 2016.
Atlantis Hotel Avenue: June 2015 – September 2015.

Couture brands:
Cesar Attolini, Shiro, Francesco Smalto, Tincati, Gerlin, Cortigiani, Moreschi, Hettabretz, Herringbone, Jacob Cohen,
Torras, Tumi, ST.Dupont, Ballin, Casadei, Rene Caovilla, VDP, Leonard, Met, Rebecca, Philipp Plein.


• Greeting customers who enters the shop.
• Inside retai of luxury clothing brands.
• Ensures to meet the customer’s satisfaction by guiding and assisting them of their needs.
• Enhances staffs accomplishments and competence by planning delivery of solutions
• Prepares report by collecting, analyzing, and summarizing information
• Maintains professional and technical knowledge by attending educational workshops, establishing and personal networks
• Contributes to team effort by accomplishing related as needed

SAHPAD Trading; Mavi, Sharjah (May 2013 – May 2015)
Job Role: Shop Manager

Mega Mall


• Handling the assets of the store, planning, managing sales and prepare necessary reports.
• Ensure that the stock level are maintained to avoid shortage of stocks.
• Motivate team members in order to have a harmonious environment.
• Making the customers to feel secure and comfortable while inside the premises.
• Secure the safety level of the premises.

SAHPAD Trading: Jack & Jones; Vero Moda, Dubai (January 2010 – May 2013)
Job Role: Shop Manager
Festival City, Mall OF Emirates, Dubai Mall


• Managing stock levels and making key decisions about stock control
• Responding to customer complaints and comments
• Organizing special promotions display and events
• Updating colleagues on business performance, new activities, and other pertinent
• Dealing with sales as and when required
• Updating coming new collection from the system and updating sales prices
• Making order collection and stocks
• Ensure standards for quality, customer service, health and safety

SHAPAD Trading: Jack & Jones; Vero Moda, Dubai (May 2008 – December 2009)
Job Role: Sales Executive

Festival City, Mall OF Emirates, Dubai Mall

• Welcome customers and ascertain what each customer wants or needs.
• Listening to customer requirements and presenting appropriately to make a sale;
• Gathering market and customer information
• Challenging any objections with a view to getting the customer to buy;
• Advising on forthcoming product developments and discussing special promotions
• Checking quantities of goods on display and in stock;
• Recording sales and order information and sending copies to the sales office
• Gaining a clear understanding of customers’ requirement

Texas Computer Shop, Lebanon (April 2004– August 2007)
Job Role: Installer/ Salesman


• Install networks either wide or local area network as per job order in
home or establishments
• Provides internet access
• Ensuring that the network runs smoothly
• Troubleshoot systems crashes
• Recommend customers to upgrade speed of network to maximum
level of coverage
• Provides service by ensuring that customer needs are addressed
properly when using computer facilities

Red Shoes, Lebanon (Jun 1999 – Dec 2003)
Job Role: Sales Executive


• Ensuring the displays are well arranged prior to store opening
• Ensure product availability
• Assist every customers in their needs;
• Give the customer the right product as they needed
• Recommend products for possible purchase
• Observes cleanliness and tidiness of the store and displays
• Promotes team building to achieve company goals.


Arabic (Proficient – Speaking, Writing, Reading)
English (Proficient – Speaking, Writing, Reading)
French (Basic Knowledge – Speaking)

  • Updated 3 years ago

To contact this candidate email [email protected]

Contact using webmail: Gmail / AOL / Yahoo / Outlook