CUSTOMER SERVICE PROFESSIONAL
NAME: NAMBAZIRA SHAMIM
E-mail: [email protected]
Address: Dubai, UAE
Date of Birth: 23/08/1994
Marital Status: married
Languages: Fluent in English.
I wish to contribute my services in your firm seeking a position of cabin crew as its where my post and varied experience would be fully utilized in a career opportunity, where making significant contribution to the success of my employment will gain my career advancement,
Summary of Capabilities
3 years of experience as a customer service representative in Dubai U.A.E.under
§ The ability to identify and understand the speech of another person.
§ Remarkable hotel and restaurant experience and expertise.
§ Honest, hard work and committed.
§ Excellent communication skills in English.
§ Strong background in customer service and guest relations.
§ Sound knowledge of kitchen operations.
§ High level of interpersonal skills. .
§ Good knowledge of computer MS words, excel.
§ Diploma in accounting and finance
§ Certificate in computer Application
§ Training in food safety (DUBAI)
§ Training in PIC (DUBAI)
Destination-CUSTOMER SERVICE PROFESSIONAL
§ Check-in passengers, printing boarding pass, tag bags to their destination.
§ Brief passengers about their boarding time, gates and emigration counters
§ Helping in cashiering for excess baggage and oversized baggage
§ Handling inadmissible passengers
§ Board passengers at the boarding gates
§ Handling crew counter by printing flight documents and gender declaration
§ Perform all other related duties
H.E SHEIKH SULTAN AL QASSIMI GROUP OF COMPANY
Destination-CLIENT SERVICE CLERK (Dubai office)
§ Assist in making accounts receivables collection calls and in setting up payment terms for clients
§ Answer the departmental phones and distribute messages to the appropriate personnel when required
§ Keep the departmental printers and copiers operating properly and alert management when repair is required
§ Perform all other duties as requested by the company
2014-nov 2016 Emirates Leisure Retail
COSTA COFFEE ( Barista/Team leader)
Receiving and welcoming customers while giving them a friendly environment
Monitor and supervise the day to day operations of the store
Receiving calls and emails for inquiries and other issues
Building a good relationship with all customers
Dealing with queries from customers in a friendly manner
GAGA TOURS AND TRAVEL (Uganda) 2012-2014-(Travel Agent)
§ Developed itinerary handled inquiries and recommended suggestions to clients.
§ Booked and confirmed route, carriers, lodging, and dining; verified space and rates; issued tickets.
§ Prepared travel package by assembling itinerary, maps, tickets, confirmations, visas
ACCOUNTS at MAKERERE UNIVERSITY
FEBRUARY 2018 UP TO DATE
CUSTOMER SERVICE AGENT at EMIRATES GROUP-DNATA
CHECKIN PASSENGERS, BOARDING,SALES,TICKETING,CASHIERING,MISS HANDLED BAGGAGE,HANDLING CREW COUNTER