Friday , August 12 2022

SHAMIM NAMBAZIRA

Photo

CUSTOMER SERVICE PROFESSIONAL

UNITED ARAB EMIRATES,SHARJA

 

NAME:            NAMBAZIRA SHAMIM                                                                      

Contact:         +971522659339

E-mail:           [email protected]                                             

   Address:         Dubai, UAE

 

PERSONAL INFORMATION

 

Date of Birth:            23/08/1994

Marital Status:          married

Gender:                    Female

Nationality:             UGANDAN

Languages:              Fluent in English.

Objectives

 

I wish to contribute my services in your firm seeking a position of cabin crew as its where  my post and varied experience would be fully utilized in a career opportunity, where making significant contribution to the success of my employment will gain my career advancement,

Summary of Capabilities

3 years of experience as a customer service representative in Dubai U.A.E.under

EMIRATES GROUP-DNATA.

§   The ability to identify and understand the speech of another person.

§  Remarkable hotel and restaurant experience and expertise.

§  Honest, hard work and committed.

§  Excellent communication skills in English.

§  Strong background in customer service and guest relations.

§  Sound knowledge of kitchen operations.

§  High level of interpersonal skills. .

§  Good knowledge of computer MS words, excel.

 

EDUCATIONAL QUALIFICATION

§  Diploma in accounting and finance

§  Certificate in computer Application

§  Training in food safety (DUBAI)

§  Training in PIC (DUBAI)

Professional Experience

JAN 2019-UPTODATE

EMIRATES GROUP-DNATA

Destination-CUSTOMER SERVICE PROFESSIONAL

§  Check-in passengers, printing boarding pass, tag bags to their destination.

§  Brief passengers about their boarding time, gates and emigration counters

§  Helping in cashiering for excess baggage and oversized baggage

§  Handling inadmissible passengers

§  Board passengers at the boarding gates

§  Handling crew counter by printing flight documents and gender declaration

§  Perform all other related duties

DEC 2016-JAN2018

H.E SHEIKH SULTAN AL QASSIMI GROUP OF COMPANY

Destination-CLIENT SERVICE CLERK (Dubai office)

Responsibilities include,

§  Assist in making accounts receivables collection calls and in setting up payment terms for clients

§  Answer the departmental phones and distribute messages to the appropriate personnel when required

§  Keep the departmental printers and copiers operating properly and alert management when repair is required

§  Perform all other duties as requested by the company

2014-nov 2016 Emirates Leisure Retail

COSTA COFFEE ( Barista/Team leader)

Responsibilities

 

Receiving  and welcoming customers  while giving them a friendly environment
Monitor and supervise the day to day operations of the store
Receiving calls and emails for inquiries and other issues
Building a good relationship with all customers
Dealing with queries from customers in a friendly manner
GAGA TOURS AND TRAVEL (Uganda)   2012-2014-(Travel  Agent)

§  Developed itinerary handled inquiries and recommended suggestions to clients.

§  Booked and confirmed route, carriers, lodging, and dining; verified space and rates; issued tickets.

§  Prepared travel package  by assembling itinerary, maps, tickets, confirmations, visas

 

 

Education

2011-2014

ACCOUNTS at MAKERERE UNIVERSITY

DIPLOMA

Experience

FEBRUARY 2018 UP TO DATE

CUSTOMER SERVICE AGENT at EMIRATES GROUP-DNATA

CHECKIN PASSENGERS, BOARDING,SALES,TICKETING,CASHIERING,MISS HANDLED BAGGAGE,HANDLING CREW COUNTER

  • Updated 3 years ago

To contact this candidate email [email protected]

Contact using webmail: Gmail / AOL / Yahoo / Outlook