A Senior Administrator professional with 23 years’ experience in the Middle East and Africa (MEA), out of which, is 16 years’ experience with Lloyd’s Register in Dubai where supported establishment and operation of the company offices in North Africa and acted as a key member of implementation and operation team. Responsible for supporting Area Management and key member of Area Finance, Administration and Shared Services for MEA team. Having wide experience in Top Management support, Quality System, Administration, Human Resources, Accounts Receivable and Credit Control for the Middle East and Africa Area. Extensive experience within organizations compliances, fulfillment of government and statutory requirements including UAE Ministry of Human Resources, Municipalities, Department of Economy, Chamber of Commerce. Succeeded in the last few years in the establishment of own company in UAE for business operations including import/ export, statutory, legal requirements, credit control and coordination with group consultants and suppliers. An ambitious and hardworking individual; her significant possessions at highly respected international companies are a testament to her commitments and abilities. Frequent acknowledgment of her contribution from Senior Management illustrates still further her potential value to high respected companies.
· Administration Management.
· Operation Management.
· Credit Controlling.
· Import/ Export Management.
· Logistic Administration.
· Human Resource Management.
· Customer Services.
· Marketing Executive
1991 - 1995
Bachelor at Arab Academy for Science and Technology and Maritime Transport
Bachelor of Business Administration, Arab Academy for Science, Technology & Maritime Transport, Alex. Egypt, 1996.
Major: Business Administration, Minor: Maritime Transport.
Jan 2019 - present
Admin Manager at 90 Degree Events Co.
Senior Administrative Manager – Temporary:
Plan and coordinate administrative procedures, systems and devise ways to streamline processes.
Recruit and train personnel and allocate responsibilities and office space.
Assess staff performance and provide coaching and guidance to ensure maximum efficiency.
Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
Manage schedules and deadlines.
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
Monitor costs and expenses to assist in budget preparation.
Oversee facilities services, maintenance activities and tradespersons.
Organize and supervise other office activities (recycling, renovations, event planning etc.).
Ensure operations adhere to policies and regulations.
Keep abreast with all organizational changes and business developments.
Jan 2017 - Sept 2018
Executive Administrator at Alahli General Trading
Senior Administrator Executive:
Act as the Office Manager handling all tasks related to Administration and Human Recourses.
Monitoring fit out of the office, controlling exporting and importing deals, having full authority from the CEO to monitor and control the office activities and Government requirements.
Organizing meetings and managing databases, booking transport and accommodation, and organizing company events and conferences,
Dealing with correspondences, complaints and queries, and preparing letters, presentations and reports.
Supervising and monitoring the work of administrative staff, and managing office budgets, liaising with staff, suppliers and clients, implementing and maintaining procedures/office administrative systems, delegating tasks to junior employees, organizing induction programs for new employees, ensuring that health and safety policies are up to date using a range of software packages, attending meetings with senior management, keeping personnel records up to date, arranging interviews..
May 2000 – Sept. 2016
Senior Area Credit Controller & Senior Admin for Middle East, UAE and Africa: at Lloyd’s Register EMEA, DUBAI, UAE
During the 16 years’ experience with Lloyd’s Register, I have graduated in many roles as follows:
Senior Area Credit Controller & Senior Admin for Middle East, UAE and Africa:
Responsible of the collection, chasing and monitoring LR’s debts by direct contact with Clients and LR Business streams to resolve any conflict regarding payment in order not to exceed the bad debt limit within our financial year and to receive payment in time and monitoring Middle East and Africa areas collection team.
Maintain client’s records and payment details, processing cheques, preparing monthly quarterly and annual reports and submitting reports to HQ in the United Kingdom.
Assuring accurate allocations of payment, and handle finance related administration tasks.
Administrator/ Customer Service
Handling cheques process with records and database and providing the appropriate data to Head Quarter in UK.
Handel all finance admin work including incoming and outgoing correspondences, database and records together with maintaining updates of monthly/yearly reports.
JDE team – Senior Administrator:
Operating full process of JDE Finance System for marine for Dubai and North African Area, including issuing work orders, invoicing, profit reports etc.
Senior Logistics Administrator and Customers Service for North Africa (NAF):
Responsible of Reporting System (OSR System) & certification of all application related to LR, controlling and dealing with correspondences and invoicing for North Africa Area.
Act as operation and customer service controller for ‘NAF’ Clients together with Casablanca office.
Control and Handel all related Finance Aspects.
Handling Non-Exclusive Surveyors contracts, activities and their financial aspects.
Credit Controller, JDE II Finance Operations and Invoicing Team; for Egypt and North Africa:
Support Staff JDE II which was responsible for the collection, controlling, filling and chasing outstanding accounts together with maintaining, monthly/yearly updates and reports.
Senior Marine Management System Administrator ‘MMS’:
Act as the First Line of Contact with Egyptian Client.
Ensure and chaise carrying out all MMS audits in time to maintain vessels class.
Maintain data base log and filling for all due audits and non-conformities.
Coordinate Issuing of MMS Quotation, Contracts in addition to annual reviewing of MMS Clients Contracts.
Follow up corrective action of all Non-Conformities raised.
MD Personal Assistant Administrator:
Fully involved with Egypt/ North Africa Managers delegations.
Coach new team members to achieve effective knowledge transfer and application.
Conduct all activities with internal procedures; Contractual requirements, cost structures and Budget constraints.
Process documentation/ information in accordance with local business requirements and agreed deadlines.
Jan. 1998 – April 1999
Assistant Administration Manager for Student Service at Dubai Polytechnic College, Dubai, UAE
Develop and implement all promotional materials including mail shots publicity material, advertising and organizing events with associated hospitality.
Provide office administration duties.
Maintain efficient and effective records of work, including generation of reports, in accordance with polytechnic guidelines.
Jan. 1996 – Oct. 1997
Ass. Administration Manager for Student Service: at Arab Academy for Science and Technology, Alexandria, Egypt
Responsible and handling all administration process For Electrical Engineering Department.
Control cash advance and deals with all dept. finance aspects.
Preparing statistical charts for staff Performance evaluation & reporting to the Dean of the College.
Fully involved with Exams arrangements and control system.