Sunday , November 27 2022

Norzaiha Binti Mohamad

Photo

Manager (Administration)

Malaysia

NORZAIHA BINTI MOHAMAD
E-mail : [email protected]
Tel no. : +6016-5594584

Personal Particulars
Gender : Female
Nationality : Malaysia

Qualification
1. Bachelor Business Administration (H) Insurance
Universiti Teknologi Mara (UiTM), Malaysia
Graduate : May 2007

2. Diploma in Business Studies (Insurance)
Universiti Teknologi Mara (UiTM), Malaysia
Graduate : May 2005

Employment History

Company: High Street Hongdae (Seoul)
Current as Manager From Nov 2018

As a Manager I am responsible to staff’s training and identifying training needs and development. Hold regular staff meetings to provide and gather feedback on key service areas. Understanding what your guests want and responding to comments/reviews proactively. Maintain a ‘hands- on’ role involving:- Keeping up
to date and accurate knowledge of bookings, occupancy levels, guest reviews in order to feedback to staff team and senior management team, daily arrivals, departures and activities, seeking and responding to guest feedback and handling concerns/complaints. Ensure quality standards for cleanliness – provide and train
with checklists. Monitor inventory levels and supervise purchasing in line with budget. Research suppliers for best prices, value and availability of products. Follow trends in the hostel industry. Create and execute a plan to maintain desired hostel atmosphere and vibe. Record duties, expenses, challenges and successes for each event to inform future events and replication.

Company: Housetay (Seoul)
Manager From Nov 2017 – Nov 2018

As Hostel Manager I am responsible for overseeing delivery of day-to-day running of the Hostel; delivering exceptional customer services which exceeds expectations, ensuring appropriate staffing and resourcing for conferences, events and holiday
bookings, including staff rotas, fire/health and safety cover and recruiting and managing seasonal workers, placements and volunteers. In managing the Hostel, I
oversee a high quality housekeeping service alongside project managing maintenance works. I also responsible for growing accommodation bookings and
optimising occupancy including preparing future financial projections and monitoring and reporting on sales performance.

Company: Malaysia Building Society Berhad (MBSB)
Executive From Jan 2009 to August 2013

Specialization : Banking/Financial Services

Job description:
1) Disbursement Unit (IBG)
– Responsible in fund transfers through Inter-bank Giro (IBG) into customer’s account

– Responsible to verified customer’s details

2) Release Unit
– Handle the full cycle process of Accounts Payable
– Be responsible for approximately 200 invoices per day matching, batching, coding and entering
– Responsible for all areas related to disbursements

3) Processing Unit
– Gather information & take each file from pre-approval to closing. – Responsible for ensuring that all loan documentation is complete, accurate, verified
& complies with company policy.

4) Credit Admin Unit
– Responsible in handling refund to customer (personal loan).

– Responsible in handling insurance refund

5) Branch Network division
– Perform branch duties including customer consultation. – “Start & end of day” process.

Company: State Insurance Brokers Sdn Bhd
Account Executive From August 2008 to December 2008
Job description:
Servicing Department Unit
– Report to Head Unit on claims development & analysis.

– Technical claims support & servicing
– Billing, monitor & achieve premium collection

Company: BIB Insurance Brokers Sdn Bhd
Account Executive From May 2007 to July 2008

Job description:
Servicing Department Unit
– Report to Head Unit on claims development & analysis. – Technical claims support & servicing
– Billing, monitor & achieve premium collection
– Familiar with insurance program for highway concessionaire, construction & group employee benefits

Company: AON Insurance Brokers Sdn Bhd
Internship From Jan 2007 to May 2007

Job description:
Servicing Department Unit
– Practical Training
– Assists in Claim servicing
– Monitoring and consultation to claimant

Additional Info

1) Graduated from local university in Malaysia with BBA majoring in Insurance.

2) I can speak and write fluent English and Malaysian. Beginner in Korean and Spanish

3) Works at 3 Insurance Brokers before joining a financial company, Malaysian Building Society Berhad (MBSB) for 5 years and change to hospitality.

4) Basic Certificate Course in Insurance and Takaful Broking (BCCITB) from The Malaysian Insurance and Takaful Brokers Association (MITBA).

5) Computer skills: Microsoft Offices ( Word, Excel, and PowerPoint), Websites, Social Media, Booking sites (booking.com, Agoda, Loventis)

6) I traveled to more than 20 countries, I cultivated language and communication skills through contact with people from around the world. I learned to use non verbal and verbal communication to overcome
communication and language barriers.

7)I am a very organised person since an organised work will produce better result.

Availability : Immediately

Education

2005 - 2007

Bachelor Business Administration (H) Insurance at Universiti Teknologi Mara (UiTM), Malaysia

2002 - 2005

Diploma in Business Studies (Insurance) at Universiti Teknologi Mara (UiTM), Malaysia

Experience

2018

Manager at High Street Hongdae (Seoul)

As a Manager I am responsible to staff’s training and identifying training needs
and development. Hold regular staff meetings to provide and gather feedback on
key service areas. Understanding what your guests want and responding to
comments/reviews proactively. Maintain a ‘hands- on’ role involving:- Keeping up
to date and accurate knowledge of bookings, occupancy levels, guest reviews in
order to feedback to staff team and senior management team, daily arrivals, departures and activities, seeking and responding to guest feedback and handling
concerns/complaints. Ensure quality standards for cleanliness – provide and train
with checklists. Monitor inventory levels and supervise purchasing in line with
budget. Research suppliers for best prices, value and availability of products. Follow trends in the hostel industry. Create and execute a plan to maintain desired
hostel atmosphere and vibe. Record duties, expenses, challenges and successes
for each event to inform future events and replication.

2017-2018

Manager at Housetay (Seoul)

As Hostel Manager I am responsible for overseeing delivery of day-to-day running
of the Hostel; delivering exceptional customer services which exceeds expectations, ensuring appropriate staffing and resourcing for conferences, events and holiday
bookings, including staff rotas, fire/health and safety cover and recruiting and
managing seasonal workers, placements and volunteers. In managing the Hostel, I
oversee a high quality housekeeping service alongside project managing
maintenance works. I also responsible for growing accommodation bookings and
optimising occupancy including preparing future financial projections and monitoring
and reporting on sales performance

2009 - 2013

Executive at Malaysia Building Society Berhad (MBSB)

Specialization : Banking/Financial
Services
Job description:
1) Disbursement Unit (IBG)
– Responsible in fund transfers through Inter-bank Giro (IBG) into
customer’s account – Responsible to verified customer’s details
2) Release Unit
– Handle the full cycle process of Accounts Payable
– Be responsible for approximately 200 invoices per day matching, batching, coding
and entering
– Responsible for all areas related to disbursements
3) Processing Unit
– Gather information & take each file from pre-approval to closing. – Responsible for ensuring that all loan documentation is complete, accurate, verified
& complies with company policy. 4) Credit Admin Unit
– Responsible in handling refund to customer (personal loan). – Responsible in handling insurance refund
5) Branch Network division
– Perform branch duties including customer consultation. – “Start & end of day” process.

2008

Account Executive at State Insurance Brokers Sdn Bhd

Servicing Department Unit
– Report to Head Unit on claims development & analysis. – Technical claims support & servicing
– Billing, monitor & achieve premium collection

2007-2008

Account Executive at BIB Insurance Brokers Sdn Bhd

Servicing Department Unit
– Report to Head Unit on claims development & analysis. – Technical claims support & servicing
– Billing, monitor & achieve premium collection
– Familiar with insurance program for highway concessionaire, construction & group
employee benefits

2007

Internship at AON Insurance Brokers Sdn Bhd

Servicing Department Unit
– Practical Training
– Assists in Claim servicing
– Monitoring and consultation to claimant

  • Updated 3 years ago

To contact this candidate email [email protected]

Contact using webmail: Gmail / AOL / Yahoo / Outlook