Nancy Troyo Moreto

Ms. Nancy Troyo Moreto                      

Residence: Deira, Dubai, U.A.E

Mobile: 055-9644609

E-mail: [email protected]

Self-motivated, matured and energetic, with 13 years in the Healthcare Industry. Hands on experience in the Administration, HR functions, along with organizational and strong interpersonal skills. I pride customer service skill ability to interact with cross-functional departments. I am wanting an opportunity to join a company where I can value to enhance my skills and contribute to the growth of the organization.
 

To grow in a company by which I can apply the skills and knowledge gained from quality education and work experiences, demonstrating the values of hard work and aiming for a continuous career growth.
 

Graduate Bachelor of Science in Commerce Major in Management

 

College              :          Divine Word University (1989-1993)

Secondary        :           Divine Word University (1985-1989)

Elementary      :           Divine Word University (1982-1985)
 

·       13 year’s Gulf experienced background in Administration and HR operations

·       Analytical, organizing & coordination skills

·       Ability to work independently or within a team

·       Strong Customer Service Background

·       Quick learner & adaptable to new concepts

·       Knowledge in various computer applications

·       Matured personality and able to work with all levels of management

·       Professional and discrete understanding the need for confidentiality
 

·       Experience in providing secretarial, administrative support to the management and employees.

·       Day to day interaction with my General Manager assisting where ever possible to ensure the smooth running of the company.

·       Highly skilled in managing General Manager & Senior Manager’s Diary; scheduling appointments; recording minutes of meeting; and organizing details of travel, meetings and events.

·       Communicate with internal departments as well as all third parties to exchange information, and coordinate activities.

·       Monitors employment status, visa renewals, cancellations and etc.

·       Devise comprehensive filing system and handle document control effectively and with confidentiality.
 

Dec. 7, 2005 – November 30, 2018 / MedNet UAE FZ LLC (Dubai, U.A.E)

Nature of Industry: Managed Healthcare Insurance Company

Position: HR Officer

·       Reporting directly to the HR Manager and General Manager including diary management, reminders, follow ups and generally reducing the pressure faced in day to day operations of the company.

·       Maintain and track all employee records in HR software Oracle portal program.

·       Perform and maintain personnel administration issues keep employee records up to date.

·       Ensure all activities within (DCCA-Tecom) free zone sponsor are compliance with HR guidelines including effective coordination in this matter is constantly achieved.

·       Responsible for timekeeping, maintenance of leave records, accrued benefit, employee files, Insurance files and other administrative files.

·       Verification and updating of Employees Information: change in pay, Increment, Promotions, Resignations, Termination and joining of new staff.

·       Sourcing CV’s for various positions through different channels namely recruitment agencies, LinkedIn and company info email id.

·       Shortlisting of candidates to meet requirements of specific departments.

·       Manage Employee medical and life insurance requirements for employee application.

·       Organizing of employee’s recreation and team building activities.

·       Handling travel hotel/visas m arrangements and booking airline tickets

·       Scheduling appointments / Itineraries, coordinating meetings, ensuring follow-ups are conducted.

April 10, 2005 – July 20, 2005/ FIC – Components & Components (Jebel Ali, U.A.E.)

Nature of Industry: IT Company-Taiwan Based

Position: Executive Secretary cum Marketing Coordinator

·       Screening of calls, informing the MD and taking messages.

·       Attending to clients ensuring gate pass is arranged & are directed to the individual they have to meet.

·       Handling all travel hotel/visas arrangements and booking airline tickets.

·       Scheduling appointments / Itineraries, coordinating meetings, ensuring follow-ups are conducted.

·       Preparing LPOs for various suppliers & following up for other task

·       Maintaining & keeping track of Mktg. material & distributing to the sales team and their customers.

·       Scanning of all press releases  & maintaining a library publication with all articles.

April 26, 2003 – January 18, 2005/ The Travel Market LLC (Dubai, U.A.E.)

Nature of Industry: Travel Agency IATA Accredited

Position: Executive Secretary

·       Handling all duties in the reception. Interacting with all the passengers/clients of the company.  Sorting, distributing & dispatching incoming & outgoing mails, couriers, documents & tracking shipments.

·       Handling a very busy switchboard and screening of calls (transferring, taking messages) assisting managers and taking care of other administrative duties.

March 22, 2000 – February 5, 2002/ The Imperial Suites Hotel (Dubai, UAE)

Nature of Industry: Hotel (****)

Front Office Shift Leader

·       Updating reception staff with the selling strategy of the day.

·       Maintaining the high balance report and checking of the room discrepancies.

·       Providing leads to the sales team & making calls w/ competitive hotels.

·       Daily coordination with the reservation on the rate discrepancies.

·       Handling guest queries, complaints, making duty rooster of front office staff.

·       Responsible of efficient operation in the front office department and ensuring the activities are well coordinated & guests are well served & accommodated. 

June 16, 1995 – Sept. 30, 1998/ PTA-MacArthur Park Beach Resort (Leyte,Phils)

Nature of Industry: Hotel (*****)

Receptionist, Telephone Operator, Cashier

·       Attending calls from corporate clients, making room reservations as per the availability and clients choice.

·       Attending to all guests’ queries, complaints and fulfilling clients needs.

·       Getting authorization from credit card companies regarding clients payments.

·       Safe handling of keys & updating the record on the computer and briefing the next shift.

 

Training

Programmes

Attended

 

 

 

 

 

 

 

 

 

 

 

 

 

Specialized Courses

 

•       Executive Human Resource Management by Capital Training Institute – May to July 2015

•       Business Writing Workshop by Eton Institute – April 1, 2013

•       Job Analysis Training by HayGroup – July 24, 2012

•       Job Evaluation Training by HayGroup – July 25-26, 2012

•       The Perfect PA by Spearhead Training – November 4-5, 2012

•       Designing a Competency based Training Program by the Performance Factory – May 20, 2011 at the DKV knowledge week

•       Competency Based Human Resource Management by SOS Service Bureau – January 24, 2009

•       Microsoft Excel 2007 by Knowledge Cube – May 27, 2009

•       Business English by Knowledge Cube – August 9, 10 and 20, 2009

•       Microsoft Power Point 2007 Basic by Knowledge Cube – August 16, 2009

•       Microsoft PowerPoint 2007 by Knowledge Cube – August 25, 2009

•       Excellence in Customer Service by SOS Service Bureau – March 2007

 

•       SOLAS (Safety of Life at Sea) –  at National Maritime Polytechnic in Tacloban City, from January 5-21, 1999.

•       PSSR (Personal Safety & Social Responsibility) – at University of Cebu Maritime Education & Training Ctr., from March 11-14, 1999
 

Personal

Profile

 

 
•       Female

•       Born on April 14, 1972

•       Filipino Nationality

•       Speaks (Fluent) English and Tagalog

•       Likes playing Badminton, swimming, hiking, travelling and watching movies

•       Having UAE Driving license
 

Character References and Authenticated Certificates

(Available upon request)