Wednesday , August 10 2022

kudakwashe maridza

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Assistant Customer service manager,Office administrator

UAE,

KUDAKWASHE MARIDZA

 

Cell number: 00971589959790

                                                    E: [email protected]

 

Professional Summary:

 

Enthusiastic customer service professional with 10 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with five years of management experience. Competent team player who can successfully inspire fellow colleagues.

 

Skills:

-Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer. -Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees. -Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers. -Confident communicator with an interest in listening to what the customer has to say. -Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful.

 

 

Work Experience:

 

Assistant Customer Service Manager

SHOPRITE, SOUTH AFRICA

2012 – 2018

 

·        Manage a team of 12 customer service associates and lead weekly discussions to set sales goals as individuals and as a team.

·        Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.

·        Work with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor.

·        Set a precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.

Customer Service Associate

OK SHOPS, ZIMBABWE

2008 – 2012

 

·        Worked on a team with 11 other individuals to maintain a store that was clean, organized, and shopper-friendly.

·        Increased personal sales goals from 10% to nearly 80% during 2006-2012 through consistent effort and regular meetings with the customer service manager.

·        Achieved “Employee of the Month” upwards of 25 times and was named “Customer Service Associate of the Year” in 2005, 2008, and 2010-2012.

Customer Service Representative

ECONET, ZIMBABWE

2007 – 2008

 

 

·        Answered nearly 60 calls daily from customers inquiring about product usage, billing issues, or general company information.

·        Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.

·        Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.

 

Education:

 

National Diploma in Land Surveying

Department of Civil Engineering
Harare Polytechnic College Zimbabwe

 

Diploma in Geo-information science and earth observation majoring in Geographic information Systems

Faculty of Geo-information and Earth Observation at University of Twente

Netherlands

 

 

Hobbies and Interests:

 

Watching and playing soccer. Travelling

 

 

 

References:

 

Harare Polytechnic College Zimbabwe

Department of Civil Engineering

MR O, Chengera (SENIOR LECTURER)

Cellphone: 00263774037807

 

University of Zimbabwe

Faculty of Geo-informatics

Mr T. Matipano (GIS LECTERURE)

Cellphone:  00263774123475

 

 

Depart of surveyor General

Never Matika

Land Surveyor

Cellphone: 00263714168585

 

Education

01/01/2002 -31/12/2005

National Diploma in Land Surveying at Harare Polytechnice College,Zimbabwe

Geoinformatics

01/01/2009-31/12/2009

Diploma in Geographical Information Systems at University of Twente,ITC,Netherlands

Geo-information science and earth observation

Experience

2012 – 2018

Assistant Customer Service Manager at Shoprite,South Africa

• Manage a team of 12 customer service associates and lead weekly discussions to set sales goals as individuals and as a team.
• Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.
• Work with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor.
• Set a precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.

2008 – 2012

Customer Service Associate at OK SHOPS, ZIMBABWE

• Worked on a team with 11 other individuals to maintain a store that was clean, organized, and shopper-friendly.
• Increased personal sales goals from 10% to nearly 80% during 2006-2012 through consistent effort and regular meetings with the customer service manager.
• Achieved “Employee of the Month” upwards of 25 times and was named “Customer Service Associate of the Year” in 2005, 2008, and 2010-2012.

2007 – 2008

Customer Service Representative at ECONET, ZIMBABWE

• Answered nearly 60 calls daily from customers inquiring about product usage, billing issues, or general company information.
• Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
• Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.

  • Updated 3 years ago

To contact this candidate email [email protected]

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