Jurica Jury Milun

Curriculum Vitae

 Captain Jurica Milun

§  SHORT REVIEW
 

ü  B.Sc. aeronautical

ü  Airline Captain

ü  Project Manager Leader – Aviation

ü  Head of Safety, Security and Quality Department

ü  Director of Corporate Safety and Security

ü  Safety and Security Manager

ü  Certified Quality & Safety Auditor

ü  Airline Operations Quality Assurance Manager

ü  Post Holder Safety and Compliance

ü  IATA SMS Instructor

ü  ICAO AVSEC Instructor

ü  ICAO AVSEC Inspector

ü  ICAO Crisis Manager

ü  Certified Risk Assessment Auditor

ü  FDAP Manager

ü  ERP Manager

ü  Crisis Management Team (CMT) Leader

ü  Accident Investigation Team (AIT) Leader

ü  Flight Standards Board (FSB) Chairman

ü  Flight Duty Time Assessor (FRMS)

ü  Evidence Based Training (EBT) Implementation Team Member

ü  ATPL (A) JAA CRO A/000369

ü  Airbus 319, 320, 321

ü  Bombardier Dash 8 Q400

ü  ATR 42

ü  DMAIC strategy (Six Sigma)

 

 

 

§  WORK EXPERIENCE
 

South Pacific Airlines

Airline Operations Quality Assurance Manager

Unit 1602, Tower 2 Nina Tower, 8 Yeung UK Road, Tsuen Wan, New Territories, Hong Kong

Period: 01/2018 – present

Reported to the COO.

Fleet: Airbus A 340-500

 

Job Description:

I have written and introduced the South Pacific Airlines QUALITY MANUAL per ICAO QMS Four Phases Approach in regards to the ISO 9001/2015, the CAD HKAR 1 and Six Sigma Process and have also written the South Pacific Airlines SMS MANUAL per ICAO Annex XIX, Doc. 9859. ICAO Annex VI Part I SARPS, and per ICAO Annex XIII Doc. 9756 and Doc 9156 and the HKSAR, CAD 712, CAD 382 Article 86 and HKAID regulations, ANSP SCARS practice, of which both has been positively reviewed by the Authority – Hong Kong’s CAD.

Basically, I am responsible for establishing, documenting, developing and managing the Quality System and for ensuring that it continues to comply with Hong Kong’s CAD regulatory requirements and to ensure that all quality related policies and procedures detailed in the Operations and Quality Manuals and South Pacific Airlines exposition are adhered to and carry out an ongoing review of the adequacy and effectiveness of the QUALITY SYSTEM PROCEDURES.

Day-to day I follow the concept of the golden rules of “6 BIGGIES” in Compliance Assurance business as a part of DMAIC strategy to define, measure, analyze, improve and control as a part of the SIX SIGMA PROCESS:

My primary role as the AOQA manager is to verify, by monitoring activity in the fields of SMS, Flight Operations, Crew Training and Ground Operations and Airworthiness and Maintenance (via QAMO), that the standards required by the CAD, and any additional requirements defined by the South Pacific Airlines, are being carried out. Complying with CAD Hong Kong Safety and Quality regulations in particular to get the all five stages of AOCR process.

As the Airline Operations Quality Assurance Manager, I have coordinated the activities required to meet the quality standards. One of my main roles was to MONITOR THE COMPLIANCE AND CONFORMANCE with, and the adequacy of, procedures required to insure safe operational practices and trough the quality maintenance assurance Manager (QAMO) airworthy aircrafts

COMPLIANCE MONITORING included a feedback system to the CEO (Accountable Manager) to ensure the corrective actions as necessary. All employees were aware of the goals and the needs of the quality assurance policy and the SMS policy and it was clearly visible in all company venues. QMS manual and monitoring documents provided evidence of the functioning of the quality system.

YEARLY AUDIT PLAN was established by myself across the departments and the third parties.

FOQA (FLIGHT OPERATION QUALITY ASSURANCE, as the framework around the FDAP) is the part of my job as well. The process of analyzing flight data in order to improve the safety of flight operations was in accordance with ICAO Annex VI – Operation of aircraft and ICAO Annex XIX, Doc. 10000. FOQA Team was established by myself, FDS U.K. was chosen to provide software and statistics, and FOQA Team has monthly meeting to track safety intentions or to expose some incident in congestion with or without ASR or CR.

Asia Atlantic Airlines

Head of SSQ Department – Safety and Security Manager

246 Times Square Building 11 floor, Sukhumvit road, Klongtoey, Bangkok 10110, Thailand

Period: 12/2015 – 12/2017

Reported to the CEO.

Fleet: Boeing 767-300 ER

 

Job Description:

 

I wrote and introduced the SMS Manual per ICAO Annex XIX doc 9859. Annex XIII Doc 9756 and Doc 9156, the FDAP Manual ICAO doc 10000, the Security Manual per ICAO Annex XVII doc 8973 and the ERP Manual.

 

 

ü  SAFETY (SMS) ROLE

Facilitate HAZARD IDENTIFICATION, RISK ANALYSIS and management, to monitor the implementation of actions taken to mitigate risks, as listed in the safety and security action plan, provide periodic reports on safety and security performance, ensure maintenance of safety management documentation, ensure that there is safety and security management training available and that it meets acceptable standards, provide advice on safety matters and ensure initiation and follow-up of internal occurrence/accident investigations.

MANAGING OF FDAP has been provided through the UK company FMS which digitally analyze data from QAR and DFDR and was sent weakly to my department. I provided the FDAP team consisted of Captains and Senior First Officers and the results without personal credentials were passed to the Chief Pilot and DFO.

In order to respect JUST CULTURE principle as outlined in ICAO document 9859 SAFETY POLICY AND OBJECTIVES were provided through CEO commitment to safety integrated in safety policy and the objectives were appointed in a meaning of reducing of safety events. I established SAG – SAFETY ACTION GROUP as lower management body and SRB – SAFETY REVIEW BOARD chaired by the CEO as per ICAO Annex IXX, facilitated by myself.

The SAFETY POLICY and OBJECTIVES were provided by myself, signed by the CEO, visible to all and has been reviewed once per year by the SRB.

SAFETY RISK MANAGEMENT has been based on HAZARD IDENTIFICATION AND RISK ASSESSMENT and mitigation of it. All hazards were analyzed and their consequences were communicated throughout the whole organization. Mitigation has been made for those hazards presenting unacceptable operational risk and I made it mandatory to have the date of reevaluation of effectiveness for each mitigation.

SAFETY ASSURANCE has been provided through safety performance monitoring and the SPI (SAFETY PERFORMANCE INDICATORS) and to designate COMPANY SAFETY TARGETS which all has been described per each department in SMS manual. All specific goals for improvements in various areas were set and communicated with the respective Senior Managers.

Safety assurance also included MANAGEMENT OF CHANGE in two ways. External and internal changes which can cause new hazards for our company. Processes existed to manage responses to regulatory changes or some other changes in operational procedures, new activities like new equipment or destinations. As the part of safety assurance were internal evaluations and audits from the safety perspective in order to achieve CONTINUOUS IMPROVEMENT OF THE SMS.

SAFETY PROMOTION has been established through the two ways, the first was regular training of pilots, flight attendants, ground

JUST CULTURE and non punishment policy were applicable in cases of honest mistakes however, in case of severe negligence and reckless actions were not tolerated and, in this case, affected pilots or other affected employees were processed by the DISCIPLINARY COMMISSION composed of Safety Manager, DFO, Training Manager, Chief Pilot, the HR Manager and if needed GM for Ground Operation or Maintenance.

CONTINUOUS MONITORING, SPI

As the ICAO mandates that at a minimum, each operator must have an SMS that provides for continuous monitoring and regular assessment of the safety level achieved, I developed SPIs, SAFETY PERFORMANCE INDICATORS which all of them were approved by SRB in order that top management have easy way to continuously monitor SMS. The list included key performance indicators such as hazard reporting, risk management, costs, time to close issues and in addition, the Performance Monitor included trending charts, tables, percentages, etc. in real time as much as possible.

SAFETY APPROACHES were PROACTIVE APPROACH through SRM, PREDICTIVE APPROACH via FDAP. and the REACTIVE APPROACH through the Safety Investigations following EASA Regulation 996/2010 and to EASA still applicable ICAO Annex XIII Doc 9756 and Doc 9156. I have also conducted the Safety Investigations gathering data from the interviews which has been recorded, FDAP data and in case of external investigation by the data obtained through CAA like ATC data and ATC interviews.

ü  ERP ROLE

ERP- EMERGENCY RESPONSE PLAN and managing it was my duty. I wrote company ERP manual and by outsourcing U.K. Regency Services company specialized in emergency responses I sent 80 flight attendants to be trained as ERP Assistant Stuff. They have been trained to deal with next of kin and helping ERP Team in keeping the chronological log. As the most senior manager for safety I was designated CRISIS MANAGEMENT TEAM (CMT) Leader. The Team was constituted of the most senior managers as the DFO, the GM Ground operations, the Director of Maintenance and myself. I designated Vice President Operations to stay distant of CMT in order to achieve continuous activity of scheduled operation during the crisis.

ü  QUALITY ASSURANCE ROLE

As to my subordinate manager, I was focused on the leading and the overviewing of the job and the coping skills of the Quality Manager. Also, to be personally assured that rule of the “GOLDEN 6” was following and was done in a timely manner:

I was also overviewing and had close cooperation with AIRWORTHINESS AND MAINTENANCE QUALITY MANAGER who was also acting as the Safety Officer Maintenance. I was his superior and was daily assured of following:

ü  AVSEC ROLE

Managing of AVSEC (SeMS) Hazard Identification and Risk Management was in accordance to ICAO Annex XVII and Doc 8973.

AVSEC TRAINING has been provided to all employees by myself.

AVSEC TRAINING PROGRAM was provided by myself.

 

Jet Asia Airways Company Ltd.

Director of Corporate Safety and Security

Units TNA01-04, Floor 36, Tower A, The 9th Towers, 33/4 Rama 9 Road, Huai Khwang, Bangkok 10310, Thailand

Period: 03/2014 – 11/2015

Reported to the CEO.

Fleet: Boeing 767-200, Boeing 767-300 ER

Job Description:

I personally wrote and provided the SMS Manual per ICAO Annex XIX doc 9859, the FDAP Manual ICAO doc 10000, Annex VI Part I SARPS, the Security Manual per ICAO Annex XVII doc 8973, the ERP Manual and the Operation Manual part A per ICAO Annex VI, except Chapter 9 which was provided by the DFO and Chief Pilot.

ü  SMS ROLE

SAFETY ASSURANCE was achieved through the MANAGING OF FDAP were provided through the French CASSIOPPE FDS service and later on has been reviewed by the FDAP Team established by myself.

At the time I entered the company, SMS was not implemented so my first step was to perform the GAP ANALYSIS after we identified who were exactly accountable executives and established SMS IMPLEMENTATION TEAM. After preforming of Gap Analyzes an SMS IMPLEMENTATION PLAN in all four phases as outlined in ICAO Annex 19 document 9859.

In order to respect JUST CULTURE principle as outlined in ICAO document 9859 Safety policy and objectives were provided through CEO commitment to integrated in safety policy and objectives

I established SAG – SAFETY ACTION GROUP as lower management body and SRB – SAFETY REVIEW Board chaired by the CEO as per ICAO Annex IXX, facilitated by myself.

The SAFETY POLICY AND OBJECTIVES were provided by myself, signed by the CEO, visible to all and has been reviewed once per year by the SRB.

SAFETY RISK MANAGEMENT has been based on hazard identification and risk assessment and mitigation of it. All hazards were analyzed and their consequences were communicated throughout the whole organization. MITIGATION MEASURES have been made for those hazards presenting UNACCEPTABLE OPERATIONAL RISK.

SAFETY ASSURANCE has been provided through safety performance monitoring and the SPI (Safety Performance Indicators) and to designate Company Safety Targets which all has been described per each department in SMS manual

SAFETY PROMOTION has been established through the two ways, the first was regular training of pilots, flight attendants, ground and maintenance stuff and once per year there were special SMS and QMS training for Senior management, including CEO himself.

SAFETY APPROACHES were PROACTIVE APPROACH through SRM, PREDICTIVE APPROACH via FDAP. and the REACTIVE APPROACH through the Safety Investigations following EASA Regulation 996/2010 and to EASA still applicable ICAO Annex XIII Doc 9756 and Doc 9156. AVSEC ROLE

Managing of AVSEC (SeMS) Hazard Identification and Risk Management was in accordance to ICAO Annex XVII and ICAO Doc 8973.

AVSEC TRAINING has been provided to all employees by myself.

AVSEC TRAINING PROGRAM was provided by myself.

 

ü  EMERGENCY RESPONSE PLAN

My duty was also to established ERP Plan, I wrote the ERP Manual and organized ERP DRILL in Jet Asia Airways. Also acting as the chairman of Crisis Management Team. Since there was lack of staff, approved by SRB, I outsourced Kenyon International Emergency Services to provide Crisis Communication Service, Media Call Center, Training & Consultancy and the Legal Advisory Service.

Directorate for Strategic Planning of EU Funds of European Union

Project Leader and Key Expert for EU investment projects in Air Traffic Infrastructure Projects

Rue de la Loi 200, 1049 Brussels, Belgium, European Union

Period: 2/2013 – 3/2014

Reported to: Director General

 

Job Description:

ü  One major project was at Airport of Split situated near the UNESCO protected heritage which was ruined by high noise and vibration from aircrafts low pass, so changing of STAR, APP and MAP procedures were necessary to mitigate it and expanding and extending of runway with the displaced threshold was due. In the process I have to coordinate actions of more than 550 people between the Croatian Civil Aviation Agency, Ministry of Foreign Affairs, Ministry of the Sea, Transport and Infrastructure, Ministry of State Property, Ministry of Culture, Ministry of Construction and Physical Planning of Government of Croatia and the European Directorate in Brussels.

Trade Air

Senior Airline Safety Consultant

V Nazora 5,10410 Velika Gorica, Croatia, European Union

Period: 2/2012 – 01/2013.

Reported to the Managing Director

Fleet: Airbus A320, Fokker 100, Turbolet L410

 

Job description:

ü  Implementing of SMS and ICAO SARPS

 

 

ü  SMS IMPLEMENTATION gave Trade Air’s Management the structured set of tools to meet their responsibilities for safety defined by the CCAA.

 

 

ü  I conducted GAP ANALYSIS in accordance with ICAO Document 9859

ü  Defining and introducing company’s SAFETY PERFORMANCE INDICATORS (SPI) which enabled to set Trade Air’s Safety Policy, Objectives and Targets, Writing and introdusing SMS Manual  in accordance with ICAO Annex XIX, Doc. 9859 and EASA EU 965/2008 Regulation with EASA Annex II and Annex IV and related to EASA Regulation 996/2010, ICAO Annex XIII Doc 9756 and Doc 9156  on the investigation and prevention of accidents and incidents.

 

 

ü  Writing and introdusing Trade Air’s FDAP Manual  in accordance to ICAO Annex XIX, Doc. 10000

 

ü  Writing and introdusing Trade Air’s Security Manual  in accordance to ICAO Annex XVII, Doc. 8973

ü  Writing and introdusing Trade Air’s ERP Manual  in accordance to IATA standards

ü  Established and introduced Trade Air’s Safety Plan

ü  FDAP Analysis

ü  Arising level of safety in daily flight operation

ü  Establishing FLIGHT STANDARDS OFFICE

ü  Writing new Operational Manual part A as per new ICAO Annex VI and European Regulation required by the Croatian CAA.

 

 

Senegal Airlines

Senior Airline Safety Consultant

Aeroport Leopold Sedar Senghor, PO 38265, Dakar, Senegal

Period: 01/2011- 12/2012

Reported to the CEO

Fleet: Airbus 319, Airbus 320

 

Job description:

 

ü  Full implementation of SMS, establishing the Safety Policy and Objectives, the  Safety Risk Management through HIRA process, Safety Assurance through the FDAP and the Safety Promotion through SMS Trainings and Safety Bulletins.

 

ü  Established and enhanced the SAFETY REPORTING SYSTEM, as well as conducting Incident Investigations and Hazard Identification and Risk Assessments in Safety and AVSEC.

 

ü  Introducing ASR and confidentiality claim in order to rise and enforce JUST CULTURE policy.

ü  Establishing DISCIPLINARY BOARD in case of intentional violationa, negligence and the reckless action.

ü  Upon joining I conducted Senegal Airlines GAP ANALYSIS in accordance with ICAO Document 9859.

ü  Defining and introducing company SAFETY PERFORMANCE INDICATORS (SPI) which enabled for the first time setting of Senegal Airlines’s SAFETY POLICY,OBJECTIVES and TARGETS,

ü  Writing and introdusing Senegal Airlines SMS Manual  in accordance with ICAO Annex XIX, Doc. 9859., ICAO Annex XIII Doc 9756 and Doc 9156.

ü  Writing and introdusing Senegal Airlines FDAP Manual  in accordance to ICAO Annex XIX, Doc.10000.

ü  Writing and introdusing Senegal Airlines Security Manual  in accordance to ICAO Annex XVII, Doc.8973.

ü  Writing and introdusing Senegal Airlines ERP Manual  in accordance to IATA standards.

ü  Rewrote Senegal Airlines Operational Manual part A in regards to ICAO Annex VI together with the DFO and the Chief Pilot.

ü  Managing FDAP assesment.

ü  Consultant to Flight Standards Manager;

 

Croatia Airlines – Star Alliance Member

Captain, Deputy Safety Pilot, Deputy Standards Manager

Bani 75b, Buzin, Zagreb, Croatia, European Union

Period: 12/1998 – 12/2010

Reported to the Chief Pilot, the Standards Manager, the Safety Pilot and the Director of Flight Operations

Fleet: Airbus 319, Airbus 320, Airbus 321, Bombardier Dash 8 Q400, ATR 42-300

Job description:

ü  Captain, Senior First Officer, First Officer

ü  Ratings: Airbus 319,320,321, Bombardier De Havilland Dash8 Q400, ATR 42

ü  TTL Flight Time: 6150 hours

ü  Deputy to the Flight Standards Department

ü  Deputy to the Chief Pilot ATR 42

ü  Deputy the Safety Pilot

ü  JAR FCL ATPL (A) September 2007.

ü  Internal Safety Auditor

§  EDUCATION

 

 

ü  Educa University, Zagreb, Croatia, EU

Project Management Leadership Diploma

Graduate: 6/2012

Period: 9/2011 – 6/2012

 

ü  University of Zagreb, Faculty of Transport and Traffic Sciences, Aeronautical department

B.Sc. aeronautical, Zagreb, Croatia, EU

Multiengine CPL/IFR License

Graduate: June/1997

Period: 1993 – 1997

 

ü  College:  Mathematical and IT Gymnasium, Zagreb, Croatia, EU

Graduate: June/1991

Period: 1987 – 1991

§  EDUCATION – CIVIL AVIATION
§  SAFETY CERTIFICATES
 

ü  SMS Safety Management System Full Course,

ü  SMS Safety Management System Program for Managers

ü  SMS Course,

ü  EASA SMS – Safety Management System,

ü  IATA SMS Instructor – Train the Trainer Course,

ü  SMS Instructor,

ü  Certified Risk Assessment Auditor,

 

ü  SMS Safety Management System- EASA Environment,

ü  Root Cause Analysis for Safety and Quality Assurance,

ü  ERP Emergency Response Training – CMP Leader Course,

ü  Incidents and Accidents Investigation,

ü  Human Factors of Accident Investigators,

ü  FDAP – Flight Data Monitoring Couse,

ü  FDAP – Flight Data Monitoring Software Training,

ü  Weather Risk Management Course,

§  SECURITY CERTIFICATES
 

ü  ICAO AVSEC Inspector,

ü  ICAO AVSEC Instructor

ü  ICAO Crisis (ERP) Manager,

ü  ICAO AVSEC Basic,

§  FLIGHT OPS CERTIFICATES
 

 

ü  Flight Standardization Technique Course,

ü  Flight Duty Time Assessor

ü  Flight Duty Time Analyst,

 

§  QUALITY, COMPLIANCE AND REGULATION CERTIFICATES

 

ü  IATA QMS Implementation

ü  Quality Management System

ü  Certified Quality & Safety Auditor

ü  Lead Auditor Course

ü  Compliance Auditing in EASA Environment

ü  Aerodrome FFR Categories and Procedures,

ü  Dangerous Goods Regulations

ü  IATA DGR Regulations,

ü  JAR – EU Regulations,

ü  AOCR workshop,

§  PILOT’s LICENCES AND RATINGS

ü  ATR 42,

ü  Bombardier Dash 8 Q400,

ü  AIRBUS A32F,

ü  ATPL (A) ICAO,

ü  ATPL (A) JAA,

ü  LVP – Low Visibility Training CAT II,

ü  LVP – Low Visibility Training CAT III C,

ü  CRM – Crew Resource Management,

ü  CRM – Crew Resource Management,

§  PERSONAL MISCELLANEOUS

 

ü  Nationality: Croatian, citizen of European Union

ü  Passport: Croatian, European Union

ü  Date of birth: January 17, 1973

ü  Place of birth:  Zagreb, Croatia, EU

ü  Offspring: son Lino, 20

ü  Marital Status: Divorced

ü  Mother Tongue: Croatian

ü  English (fluent writing, reading, speaking verbal skills)

ü  German (verbal skills)

ü  Spanish (verbal skills)

ü  Driving license: A, B category

ü  Interests: Sports (skiing, squash, bike riding), reading, writing novels and poems