Friday , December 2 2022

Dhanu Satheesan


Technical Support, Technical Helpdesk

UAE, Qatar, Oman

IT Support with 9+ years of experience and a strong grasp of Cloud Computing, SaaS and IaaS fundamentals and experience in designing and implementing solutions is looking for a similar role and position in a progressive organization. I seek to work as a Cloud Support Engineer to further my knowledge in the IT domain and utilize my skills.

A+, N+, CCNA, MCITP, MCSA, Microsoft 365, Azure

Standard Operating Procedure, Logical Troubleshooting Techniques, Customer Service, Ticket Management

English, Hindi, Malayalam, Marathi


2016 - 2017

Post Graduate Diploma in Information Technology at Maharashtra Information Technology

2004 - 2007

Bachelor of Commerce at Mumbai University


2018 - Present

Technical Manager at Al Mumayaz (Channel Partner of Etisalat)

Support for Cloud products with a specific focus on Office 365, Private Cloud and DCaaS.
Handling team of ten to assist them with technical queries, concerns and close digital and cloud leads.
Lead qualification for all the leads and sales opportunities for Cloud Services for companies under teams portfolio.
Understanding the architecture designs and requirements of Private Cloud, IaaS, SaaS, BaaS, Disaster Recovery.
Working closely with the product managers for specific and case to case requirements to build cloud infrastructure.
Identify high potential leads, converting these leads to pipeline and winning deals.
Pitch IoT solutions and products to customers.
Evaluate cloud specific services Load Balancing, Object Storage.
Represent the company by visiting customers to solicit feedback and give training on the digital products.
Meet monthly and quarterly targets, including activity-based targets, accurately forecast pipeline generation.

2012 - 2018

Microsoft 365 Support Engineer at Wipro

Configuring the email address in Outlook desktop, ActiveSync devices, Outlook for mobile.
Downloading and installing the Office 365 applications on the computers and activating them.
Associating the domain to the Office 365 tenant with updating DNS records. Data Recovery, Powershell scripting, GAL segregation, RBAC roles customization.
Mail flow (NDR analysis, spam protection, transport rules, malware, connection filters, ATP).
Deploying Hybrid environment, set up Directory Synchronization and Federation (SSO).
Migrating mailboxes to Office 365 (IMAP, CutOver, Stage and Hybrid). SharePoint – site creation, site management, site library document sharing and access.
One Drive for Business – site maintanence, sync issues, data recovery, retention of data.
Data Loss Prevention, Security and Compliance.

2010 - 2011

Blackberry Support at Reliance

Customer Support Analyst and applied best practice regarding Blackberry software applications.
Resolved problem/issue on the initial call.
Ensured all pertinent information regarding each call is to be logged into our call tracking application database.
Required to configure and maintain blackberry devices, create and access blackberry user accounts.
Provide Level 2+ support, including Provision, maintain, administer, troubleshooting and resolution of reported incidents and other requests for Blackberry Device.
Additional Support for POP3, IMAP and MS Exchange mail servers to clients.
Support for Blackberry Applications.
Handle day-to-day BIS and blackberry related technical problem. Configuration of corporate and personal emails on BIS server.
Provide routine administrative functions.
Resending IT policy and service book.
Resetting device password

2012 - 2012

Back Office at WNS

Required to understand the customer’s complaints and work upon resolving the same as soon as possible.
To resolve the customers website related account.
Registering the new customer’s account and providing the details of the same.
Resetting the customer’s account password and informing about the same through email.

2008 - 2009

NOC Support Engineer at Zenith Infotech

Develop, implement and maintain the solutions that support and help the company’s wireline and networks.
Provide support for the installation for SP2 Installation for NAS Devices.
Preparing and maintenance of network trouble tickets.
Provide support for the Network Attached Storage environment
Fulfill requests for NAS storage as well as troubleshoot/resolve NAS storage alerts/issues.
Assist with the forecasting and planning of NAS capacity additions, NAS utilization, and consumption.
Coordinate and perform NAS hardware/software installs, configurations and upgrades.
Represent the NAS and/or storage team during meetings, discussions with other teams and when assigned as a project resource.
Taking back-up of files Installing and updating of anti-virus on NAS.

  • Updated 3 years ago

To contact this candidate email [email protected]

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