Sunday , November 27 2022

April Gem Rosales

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Client Service Associate

United Arab Emirates

APRIL GEM P. ROSALES
Email address: [email protected]
Mobile number: +971 55 886 8613
Address: Deira, Dubai

CAREER OBJECTIVE
A highly motivated and dependable individual with strong communication and organizational skills. Trained and experienced in cash handling, providing customer services, and effectively executing job functions essential for maintaining smooth company operation. Seeking a generous opportunity to learn and enhance my knowledge and skills for professional growth that will contribute for achieving company’s success.

SKILLS AND COMPETENCIES
·       Good organizational and time management skills
·       Flexible in dealing with different duties and responsibilities
·       Has ability to work in fast-paced environment
·       Takes initiative on tasks that are manageable
·       Prepared to do work under pressure with minimum supervision
·       Proficient in using English and Filipino; Knows how to speak basic Chinese Mandarin
·       Possesses knowledge in Money, Banking, and Finance
·       Has sufficient knowledge and experience in using Systems, Applications and Products (SAP) Software, Teller for Signature (T4S), Remote Delivery Channel (RDC), Bills Front-End Application System (BFEAS), Business Currency Exchange (BCX), Application System/400 (AS400)
·       Proficient in the use of Microsoft Office Programs (MS Word, PowerPoint, Excel), Electronic Mail, and Internet

PROFESSIONAL EXPERIENCE

Company                       : Banco De Oro Unibank, Inc.
Position Held                   : Bank Teller (Client Service Associate II)
Employment Date            : July 1, 2016 – February 28, 2019
KEY DUTIES AND RESPONSIBILITIES
·        Accurately and efficiently processing of financial transactions pertaining to deposits, withdrawals, payments, foreign currencies and other miscellaneous transactions.
·        Delivering high quality services through assisting clients, responding to their inquiries, and resolving issues.
·        Counting and reconciling cash as well as drawers to ensure correct amount in all day’s transactions.
·        Generating sales production by identifying referral opportunities and cross-selling products and services.
·        Keeping strict control over information to maintain confidentiality, client confidence and protect bank operations.
·        Compliance with all internal controls and established policies and procedures as well as following cash control process of the bank in performing transactions.
·        Handling basic clerical duties like operating office equipment, preparing minutes of the meeting, and other work request.
·        Maintaining a good working relationship with colleagues and contribute to team effort by accomplishing related results as needed.

Company                       : Maybank Lipa Branch
Position Held                   : Auto Finance Group – Loan Assistant (Intern)
Employment Date             : November 16, 2015 to January 29, 2016
KEY DUTIES AND RESPONSIBILITIES
·       Pre-screening of loan applications, verification, and validation of information contained in the credit application form through interview and reference checking.
·       Maintaining integrity of the data through thorough checking with reliable information sources.
·       Conducting telephone credit investigation to applicants and performing employment or trade checking.
·       Checking the past history transaction of the applicants to identify if the person is having negative records in the Negative Files Information System (NFIS).
·       Endorsing the applicants who undergo credit investigation to the immediate supervisor for application’s approval.
·       Making credit advice for the approved auto loan applications by computing the amount of installment payment. And after that I will fax it to the car dealers.
·       Maintaining an updated list of applicant’s status report that will be available upon request of car dealers.
 
EDUCATION
 
Tertiary:           De La Salle – Lipa
1962. J.P. Laurel Highway, Lipa City
Program: Bachelor of Science in Business Administration major in Financial Management
S.Y. 2012 to 2016

Secondary:    Cuenca Institute
                        General Malvar Street, Brgy.3, Cuenca, Batangas
                        S.Y. 2008 to 2012
 
ACHIEVEMENTS
·      Dean’s Lister | BSBA major in Financial Management
First Semester S.Y. (2013-2014)
Second Semester S.Y. (2013-2014)
First Semester S.Y. (2014-2015)
First Semester S.Y. (2015-2016)
 
PERSONAL DATA
Date of Birth:      November 20, 1995
Civil Status:       Single
Religion:           Roman Catholic
Languages:         Native in Filipino and Fluent in English
Visa Status:        Tourist Visa

 

Above information’s are true and correct to the best of my knowledge and to my utmost belief.

                                                                                                                                 
APRIL GEM P. ROSALES
 Applicant

Education

June 2012 to April 5, 2016

Bachelor of Science in Business Administration major in Financial Management at De La Salle Lipa

June 2008 - March 2012

Highschool at Cuenca Institute

Experience

July 1, 2016 - February 28, 2019

Client Service Associate at BDO Unibank, Inc.

• Accurately and efficiently processing of financial transactions pertaining to deposits, withdrawals, payments, foreign currencies and other miscellaneous transactions.
• Delivering high quality services through assisting clients, responding to their inquiries, and resolving issues.
• Generating sales production by identifying referral opportunities and cross-selling products and services.
• Keeping strict control over information to maintain confidentiality, client confidence and protect bank operations.
• Compliance with all internal controls and established policies and procedures as well as following cash control process of the bank in performing transactions.
• Handling basic clerical duties like operating office equipment, preparing minutes of the meeting, and other work request.
• Maintaining a good working relationship with colleagues and contribute to team effort by accomplishing related results as needed.

November 2015 - Jan 2016

Loan Assistant - Intern at Maybank Lipa Branch

• Pre-screening of loan applications, verification, and validation of information contained in the credit application form through interview and reference checking.
• Maintaining integrity of the data through thorough checking with reliable information sources.
• Conducting telephone credit investigation to applicants and performing employment or trade checking.
• Checking the past history transaction of the applicants to identify if the person is having negative records in the Negative Files Information System (NFIS).
• Endorsing the applicants who undergo credit investigation to the immediate supervisor for application’s approval.
• Making credit advice for the approved auto loan applications by computing the amount of installment payment. And after that I will fax it to the car dealers.
• Maintaining an updated list of applicant’s status report that will be available upon request of car dealers.

  • Updated 3 years ago

To contact this candidate email [email protected]

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