Dubai Duty Free currently employs over 5,900 staff of 45 different nationalities and is one of the premier “employers of choice” in the UAE. This is evidenced by the fact that the company received more than 81,500 unsolicited job applications during the last year.
The company has a long standing policy of “promotion from within”, resulting in only two entry-level positions being recruited for externally – Sales Assistant in the Retail Operations area and Stores Assistant in the Warehouse environment.
All other back-office support functions (Marketing, HR, Finance, Purchasing, IT, secretarial, etc) and supervisory positions are recruited and developed internally, while the vast majority of managerial level vacancies are also filled from inside the organisation. This policy provides for the maximum possible career growth and development opportunities for Dubai Duty Free staff and is one of the reasons why the company has an enviable staff turnover ratio and high levels of employee loyalty and commitment.
Once an employee of Dubai Duty Free, one can apply through the internal selection process to a wide variety of career opportunities in operational areas such as customer service, visual display and merchandising, security, and brand-specific beauty advisors and dedicated merchandising specialists. Similarly, ongoing opportunities exist in the back office support functions mentioned above, as well as promotion to supervisory and management level positions.
The internal advancement policy is supported by a very active training and development infrastructure, including an E-Learning facility where 30 different training programs are available. Some of these are compulsory when transferred or promoted to certain positions, while many staff elect to complete programs of their choice through the Internet from their place of residence or dedicated facilities in the company offices and accommodations.